Shipping Policy

Last updated: June 26, 2026

This Shipping Policy explains how Letaotoys / Letao Toys (“we”, “our”, or “us”) handles order processing, shipping methods, delivery times, shipping fees, customs duties, failed delivery, and other shipping-related matters.

By placing an order on our website, you agree to the terms of this Shipping Policy.

1. Order Processing Time

After your order is placed, we will review the order information, confirm payment status, prepare the products, and arrange packing.

For regular retail orders, processing usually takes 1 to 7 business days before shipment.

For wholesale orders, bulk orders, sourcing orders, customized orders, or special procurement orders, processing time may be longer depending on product availability, quantity, packaging requirements, supplier preparation, warehouse arrangement, and shipping method.

During busy seasons, public holidays, promotional periods, or periods of high order volume, processing time may be extended.

2. Shipping Destinations

We ship to selected countries and regions depending on product type, order quantity, shipping method, and local import requirements.

Our business mainly serves toy retailers, distributors, importers, resellers, e-commerce sellers, live commerce teams, and business buyers, especially in Southeast Asian markets.

If your country or region is not available at checkout, please contact us before placing an order. We may be able to provide a custom shipping solution depending on your order details.

3. Shipping Methods

Shipping methods may include international express delivery, air freight, sea freight, local delivery, freight forwarding, or other logistics services depending on the destination, order size, product type, and customer requirements.

For small orders, we may use express delivery or standard international shipping.

For wholesale and bulk orders, we may use air freight, sea freight, truck transport, freight forwarding, or other commercial logistics solutions.

The available shipping method may vary depending on the destination country, package size, package weight, product category, and logistics provider availability.

4. Estimated Delivery Time

Estimated delivery time depends on the destination, shipping method, customs clearance, logistics provider, local delivery conditions, and other factors.

Regular international shipping may take approximately 7 to 30 business days after shipment, depending on the destination country or region.

Express shipping may be faster, but delivery time is still subject to logistics provider performance and customs clearance.

Wholesale, bulk, sea freight, or freight forwarding orders may take longer. The estimated delivery time for these orders will depend on the shipping plan confirmed with the customer.

Please note that delivery times are estimates only and are not guaranteed.

5. Shipping Fees

Shipping fees are calculated based on destination, package weight, package volume, shipping method, product type, and order quantity.

For some retail orders, shipping fees may be displayed at checkout.

For wholesale orders, bulk orders, large-volume orders, or special shipping requests, shipping fees may need to be confirmed separately after we review the order details.

If the shipping cost shown at checkout is incorrect due to product volume, remote area surcharge, logistics system limitation, or special delivery requirements, we may contact you to confirm the final shipping cost before shipment.

6. Wholesale and Bulk Shipping

Wholesale and bulk orders may require special packing, carton packing, pallet packing, container loading, freight forwarding, customs documentation, or coordination with third-party logistics providers.

Customers are responsible for confirming product details, quantity, packaging requirements, shipping method, destination, consignee information, and customs requirements before shipment.

For wholesale and bulk orders, we may provide shipping suggestions, but the final shipping arrangement may depend on product size, total weight, destination country, warehouse status, logistics availability, and customer preference.

If the customer chooses their own freight forwarder or logistics agent, the customer is responsible for coordinating with the forwarder and providing accurate warehouse or pickup information.

7. Order Tracking

Once your order has been shipped, we will provide tracking information where available.

Tracking updates may take time to appear after the package is handed over to the logistics provider.

For some international, wholesale, sea freight, or freight forwarding shipments, tracking information may be limited or updated less frequently.

If you have questions about your shipment status, please contact us and we will help check with the logistics provider where possible.

8. Customs, Duties, and Import Taxes

For international orders, customs duties, import taxes, VAT, tariffs, brokerage fees, inspection fees, and other charges may be required by the destination country or region.

These charges are not included in the product price or shipping fee unless clearly stated otherwise.

Customers are responsible for understanding and paying any customs duties, taxes, or import-related fees required by their country or region.

We are not responsible for delays, returns, confiscation, extra fees, or delivery failure caused by customs procedures, unpaid duties, import restrictions, incorrect customs information, or local regulations.

9. Customs Clearance

Customs clearance procedures vary by country and region.

We may provide basic order information, product description, commercial invoice, packing information, or other necessary documents where applicable.

Customers may be required to cooperate with local customs, provide additional documents, pay import taxes, or complete clearance procedures.

If customs clearance is delayed due to local regulations, customer inaction, missing information, unpaid taxes, restricted products, or customs inspection, we are not responsible for the delay.

10. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information, including recipient name, phone number, email address, full address, postal code, city, state or province, country, and any required tax or import information.

If the shipping information is incorrect, incomplete, or unavailable, the order may be delayed, returned, lost, or delivered to the wrong address.

If additional shipping fees, return fees, reshipping fees, customs fees, or handling fees are caused by incorrect information provided by the customer, the customer will be responsible for these costs.

11. Failed Delivery or Refused Package

If a package cannot be delivered because the recipient is unavailable, the address is incorrect, customs duties are unpaid, local delivery is refused, or the customer fails to cooperate with the logistics provider, the package may be returned, abandoned, delayed, or destroyed according to the logistics provider’s policy.

In such cases, shipping fees, customs fees, return fees, handling fees, and other related costs may not be refundable.

If the customer requests reshipment, additional shipping fees may apply.

12. Lost, Delayed, or Damaged Packages

If your package is significantly delayed, appears to be lost, or arrives damaged, please contact us as soon as possible.

For damaged packages, please provide your order number, photos or videos of the outer shipping package, product packaging, damaged product, shipping label, and all items received.

For lost or delayed packages, we may need to check with the logistics provider before confirming the final solution.

Depending on the situation, we may offer assistance such as tracking support, claim support, replacement, partial refund, full refund, store credit, or another reasonable solution.

13. Product Inspection Upon Delivery

Please inspect your order as soon as you receive it.

If there are missing items, wrong items, damaged items, defective products, or quantity issues, please contact us within 48 hours after delivery.

For wholesale or bulk orders, please check the carton quantity, product quantity, product model, packaging condition, and product condition as soon as possible after receiving the goods.

Late claims may be difficult to verify and may not be accepted.

14. Shipping Restrictions

Some products may be restricted or unavailable for shipping to certain countries or regions due to product type, battery requirements, toy safety rules, customs regulations, local import policies, logistics limitations, or other reasons.

If an item cannot be shipped to your destination, we may contact you to adjust the order, change the shipping method, replace the item, or cancel the affected item.

Customers are responsible for understanding whether the products they order can be legally imported, sold, or used in their destination country or region.

15. Split Shipments

Depending on product availability, warehouse location, order quantity, and logistics arrangement, your order may be shipped in multiple packages.

If your order is shipped separately, different packages may arrive at different times.

For wholesale and bulk orders, split shipments may be used to improve delivery efficiency or reduce logistics risk.

16. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping methods, logistics providers, service areas, legal requirements, or business operations.

When we update this Shipping Policy, we will revise the “Last updated” date at the top of this page.

17. Contact Us

If you have any questions about shipping, delivery time, wholesale logistics, freight forwarding, or customs-related matters, please contact us before placing your order.

Business Name: Letaotoys / Letao Toys

Email: huajunzhao1013@gmail.com

Address: Chenghai District, Shantou, Guangdong, 515000, China

You may also contact us through the communication channels available on our website, including WhatsApp, LINE, and Facebook.